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IT Special Projects Coordinator

Posted: 01/07/2022

Duffy Health Center is a patient-centered medical home and every role requires functioning effectively using a team-based approach. The IT Special Projects Coordinator is responsible for providing IT support for the staff of Duffy Health Center and is a crucial member of the Organizational Development team. This position acts as a project lead for new software initiatives and for on-going support of implemented applications.

Position Functions
The statements contained in this job description reflect general details, as necessary, to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties, as assigned, including work in other functional areas to cover absences or provide relief, to equalize peak work periods or otherwise to balance the workload.
1. Design, develop, test, and deploy automation workflow automation tools.
2. Create Robotic Process Automation processes and end-user documentation.
3. Assure the quality of RPA automation.
4. Collaborate with cross-departmental team members to capture business requirements and translate them into technical approaches and designs that can be implemented with RPA.
5. Acts as implementation specialist for enterprise applications (i.e., PatientPing, Automate)
6. Coach and prepare staff for successful rollouts of applications. 7. Provides staff support for current and future enterprise applications (i.e., telehealth, Salesforce)
8. Looks for opportunities to streamline operational workflows with current tools and makes recommendations for additional tools that might improve efficiencies.
9. Conducts data analysis and generates regular reports.
10. Provides ad hoc hardware support under limited circumstances.
11. Other duties as assigned.

Recommended Minimum Qualifications
Minimum Education and Experience
A candidate for this position should have at least an associate degree in Information Technology, and one (1) to two (2) years of experience in project management/coordination or one (1) to two (2) years implementation and/or business analysis experience. Experience in a medical setting is preferred.

Position Type: Full-time