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Director of Information Technology

Posted: 12/15/2021

The Davenport Companies, a family-owned company for more than 60 years, has a unique opportunity to join our team as the Director of Information Technology. Headquartered on Cape Cod, we own and operate a diverse portfolio of businesses ranging from residential and commercial construction, residential and commercial rentals, assisted and independent living, fencing, storage, charitable endeavors and more. We provide a stable work environment with a competitive compensation package in an environment where team members are respected and encouraged to thrive.
 
Job Summary:
The Director of Information Technology (IT Director) is responsible for coordinating, planning, and leading computer-related activities and determining the IT needs of the organization. The IT Director will be responsible for implementing computer systems to fulfill the organization’s information system requirements.
 
Education, Experience, Skills & Abilities:

  • Minimum of 5 years IT management experience
  • Bachelor’s degree in computer science or information science or related field preferred
  • Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems and telecommunications systems
  • Excellent interpersonal skills, leadership skills and ability to effectively communicate with team members
  • Develop and maintain performance standards
  • Make hiring decisions
  • Respond to tickets and resolve issues in a timely manner. Receives detailed instructions on new tasks and/or projects, little to no guidance on routine, varied situations that are normally encountered. Contributions generally require high attention to detail and will have an impact on the organization.
 
Essential Duties and Responsibilities:
  • PC configuration and troubleshooting - OS, hardware, and software
  • PC maintenance/preventative maintenance
  • Printer installation, networking, configuration, and troubleshooting
  • New user setup on Active Directory network; O365
  • Troubleshooting phone/voicemail issues and escalates to local vendor support if necessary
  • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
  • Windows server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required
  • VMWare administration and troubleshooting
  • DellEMC Unity SAN administration and troubleshooting
  • Unitrends backup server administration and troubleshooting
  • Upgrade and update PC and Server software packages
  • Install hardware and perform hardware refreshes for all sites being supported
  • Review and record daily backup logs
  • Meraki Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
  • Network cabling activities, where applicable
  • Manage permissions groups, OUs, and group policies in Active Directory
  • Support compliance initiatives and audits
  • Provide IT support for all local systems/applications
 
Technical Skills
  • Detailed knowledge and understanding of the following technologies:
  • Windows Server 2019 and Windows 10
  • MacOS
  • Active Directory
  • Microsoft Office 365 (including Outlook, Teams, licensing, etc.)
  • Sophos
  • Meraki
  • Verkada
  • VMware
  • Freshservice
  • Ability to learn and adapt to new technologies

Position Type: Full-time