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Front Desk Agent

Job Description Overview:

The seasonal Front Desk Agent is focused on providing efficient service and creating memorable experiences by making connections with all of our Guests.  In this position, you will have a direct impact on the overall experience of our hotel Guests and be responsible for ensuring Guest satisfaction from the moment they arrive at the hotel until they check out.  This is a seasonal position offering full-time hours beginning mid-May through October.  Day and evening shifts are available.

  • Responsible for welcoming Guests and accurately verifying all information during the check-in
  • Maintain complete knowledge at all times of:
    • all hotel features, services and hours of operation
    • all room types, numbers, layout, décor, and location
    • all room rates, and promotions
    • daily house count and expected arrivals/departures
    • room availability for any given day
  • Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
  • Access all functions of computer system
  • Ensure that workstation remains neat and organized
  • Answer department telephone within three rings, using appropriate telephone etiquette.
  • Promote positive Guest relations to all individuals approaching the front desk and handle Guest complaints in a timely and efficient manner.
  • Accommodate all requests for information in a professional manner.
  • Complete daily shift checklists.
  • Process all Guest check-ins
  • Document all Guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
  • Process all checkouts
  • Handle requests for late checkouts according to hotel procedures
  • Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment and hours of operation of all activities and events
  • Exhibit a friendly, helpful and courteous manner when dealing with Guests or fellow employees and demonstrate a commitment to being a team player.
  • Ability to correctly take and enter a room reservation and correctly complete all steps related to the reservation