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Patient Accounts Manager

Posted: 01/03/2022

Reporting to the Chief Financial Officer, the Patient Accounts Manager will oversee the full scope of Patient Financial Services for all service lines/departments at the Health Center.

Essential Responsibilities:

  • Establishes billing and collection priorities and allocates staffing resources to meet goals and other metrics established by the Health Center
  • Reviews unit workload and recommends appropriate actions to achieve most efficient procedures and best possible outcomes. Supervises third party payer activities. Monitors receivable results, makes suggestions and necessary changes to improve operational levels of performance.
  • Evaluates all problems that impede the orderly and timely resolution of accounts. Interacts with departments, agencies or individuals to resolve such problems. Identifies, recommends and implements solutions. Completes training as required.
  • Manages day to day unit operations including establishing, monitoring, and enforcing standards (quality, production, communications) and schedules. Addresses performance issues with improvement action plans.
  • Ensures timeliness of charge entry and accounts receivable month end (journal entry) calculations
  • Articulates the objectives and urgency of special projects, assigns staff and monitors progress to ensure that the work is completed accurately, efficiently and within deadlines.
  • Prepares month analysis and reporting in accordance with departmental goals and objectives, and organizational strategic plan
  • Direct supervision and support for employees’ daily work activities as well as performance management
  • Coordinates and supervises medical coding compliance to include internal and external audits and workflows
  • High School diploma, with Bachelor’s Degree preferred.
  • 5-8 years related work experience required and 3-5 years supervisory/management experience required
  • Extensive knowledge of Third-Party payer billing practices.
  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications and databases.

    Prior experience in institutional billing as well as demonstrated leadership in a healthcare/operational/accounts receivable environment strongly preferred

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Position Type: Full-time