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Registration Manager (tradeshow management)

Convention Data Services
Job Description
Registration Manager

As a Registration Manager, you will function as the primary point of contact for CDS’ clients. You will own the entire event life cycle from start to finish- from gathering requirements for the event registration sites to delivering reports post-event. You will manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule, and work directly with clients to achieve their strategic goals.
 

Essential Functions:

- Main point of contact for external clients and internal event team in managing multiple, complex projects simultaneously to ensure client goals are accomplished within prescribed period
- Serve as project manager for all advance, onsite, and post show registration activities for 8-15 events per year, ranging in size from 1,000 to 100,000 attendees
- Offer analysis and advice to clients on the best business solutions available to produce successful events
- Work with event managers to design and implement marketing strategies to increase attendee acquisition
- Work closely with web developers and quality assurance reps to build functional and efficient registration websites
- Work with client and internal team on logistics to assure successful onsite execution
- Communicate team responsibilities, target dates, project status and resource needs
- Maintain action items for teams across multiple departments and ensure all deadlines are met
- Make decisions and communicate trade-offs and risk; drive key decisions across projects
- Navigate an array of client relationships, project timelines, feature sets, dependencies, and launches
- Develop trusted relationships with your team and clients, listen actively to their concerns and questions in order to better respond and understand their perspectives
- Maintain a positive, can-do attitude, acknowledge and appreciate teammate’s contributions and contribute to the overall culture

 

Required Skills:

- Ability to anticipate your client’s needs and provide excellent customer service
- Demonstrated project management skills
Excellent oral, written and presentation skills
- Ability to juggle multiple projects at once, while remaining organized
- Ability to provide direction and support to team members while ensuring team stays on track with tasks and meets deadlines
- Strong documentation skills, attention to detail and follow-up skills
- Strong persuasion and negotiation skills, including conflict resolution skills

 

Experience:

- 5+ years in a project management, customer success or other client management role
- Demonstrated experience in running software related web projects in a fast-paced services organization
- Demonstrated history of strong leadership and negotiation skills, as well as the ability to effectively assimilate and communicate complex information from multiple sources and proven ability of successful cross-functional team collaboration is required
- Experience managing, communication and building relationships with clients and across teams
- Prior experience working in large scale events is a plus

 

Education:

- BS/BA or equivalent industry experience is required
- PMP or other Project Management certification from recognized institution a plus