JOIN CCYP OR RENEW YOUR MEMBERSHIP | SIGN UP FOR E-UPDATES | VIEW CAPE JOB OPPORTUNITIES

Online Job Board

Customer Service Coordinator

Posted: 01/09/2022

Del Mar Vacations

A full-service vacation rental property management company

Orleans, MA


Customer Service Coordinator

 

Are you interested in working as a customer service professional for a Cape Cod-based employer committed to providing world-class customer experiences to visitors?  Do you have confidence that you would excel working in a fast-paced environment that requires an ability to multitask and react to shifting priorities on-the-fly?   Does the idea of working as a member of a team to answer questions, resolve issues, and drive a culture of service excellence seem consistent with your personality and work experience? Our Customer Service and Reservation Team is fully engaged in managing guest relations, responding to inquiries, booking reservations, answering phone calls, following up with leads, and supporting current guests by helping to solve any issues that may arise.  If you are looking for an opportunity to provide hospitality services at a growing company committed to helping you develop your skills and build your career, please consider this opportunity at Del Mar Vacations.

 

Del Mar Vacations is in the business of providing full service property management services to homeowners on Cape Cod while ensuring a 5-star experience for guests.  One way we meet that commitment is by going to extraordinary lengths to serve our guests.

 

Mission

 
  • Provide exemplary customer services to guests; maintain the highest levels of customer satisfaction and demonstrate the highest levels of service professionalism.

  • Help potential guests identify & book the accommodations they are seeking for their Cape Cod vacations.

 

Results

  • A potential guest who engages with a highly capable service professional is highly likely to become a booked guest.  Our Customer Service Coordinators are the ambassadors who are central to our ability to meet our bookings goals.

  • Contribute to delivery of services that results in high levels of guest satisfaction; Del Mar Vacations is highly committed to providing 5-star experiences that are reflected in positive guest reviews, return visits, and positive word of mouth.

  • The primary beneficiary of the services we provide are the homeowners who entrust us to provide hospitality services to guests in their homes.  We know we are doing our job well when our homeowners are confident in the care and attention we take in managing their homes and serving their guests.

 

Competencies

 
  • Oriented to provide highly capable customer service to guests and potential guests seeking accommodations and hospitality service.

  • Excellent communication skills: (i) in live conversation, able to work over the phone in  a friendly, patient, and capable manner; (ii) over text and email, clear writing skills that are appropriate and effective to the needs of the guest.

  • Flexibility in performing new tasks as needed and assigned, able to adjust as needed to accommodate shifting priorities, knowing that this is expected/intended and ultimately oriented to benefitting guests.

  • Ability to navigate and switch between a variety of technological platforms to make reservations, log maintenance requests, track reservations data, and run various reports.

  • Operate and perform tasks with a sense of urgency  in a high paced, dynamic environment.

  • Ability to work independently and as a collaborative member of a team.


Job Details 

 
  • Full Time/Year-Round 

    • Must be able to work a flexible schedule.  We have a strong team of Customer Service Coordinators who are always willing to support one another when coverage needs arise, and we are looking for another team player.

    • Must be able to work weekends in the summer and provide occasional weekend coverage in the shoulder and off seasons.

    • Must be able to work occasional night shifts and regularly on holidays

  • Salaried Compensation (commensurate with skill and experience)

  • Benefits Include:

    • 401K with Employer Matching 

    • Health Insurance

    • Paid Time Off plus Paid Holidays

Why work at Del Mar?

Del Mar Vacations is a veteran-owned and veteran-operated company, consistently ranked by Inc. magazine as the fastest-growing company on Cape Cod and among the fastest growing in Massachusetts. We specialize in providing hotel-quality amenities for guests as well as comprehensive property management services for homeowners.

By joining Del Mar Vacations, you'll be surrounded by a passionate, hardworking, smart, motivated team focused on superior problem solving and service. Everyone is an achiever and goes the extra mile to do things the right way. We are repeat winners of Cape Cod Times Best Overall Place to Work. We want to be the employer of choice on Cape Cod while delivering our mission for guests and homeowners to have the best service experience possible. 

Think you would be a good fit? We would love to hear from you!  Please submit your resume and cover letter including salary requirements to jobs@thisisdelmar.com.