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Operations Administrator

Del Mar Vacations

A full service vacation rental property management company

Orleans, MA

Operations Administrator

Job Description

Do you have experience working with members of the building trades, facilitating the delivery of maintenance services and improvement projects to homeowners?  Are you comfortable facilitating between in-house teams, field teams, and clients to ensure that issues are addressed?  Have you worked in a fast-paced office setting, scheduling and coordinating the delivery of services to homeowners?


Del Mar Vacations is in the business of providing full service property management services to homeowners on Cape Cod while ensuring a 5-star experience for guests.  One way we meet that commitment is by going to extraordinary lengths to serve our guests.  We are looking for a career-oriented, hard working, and dedicated individual who can contribute to achieving our ambitious goals.


  • Assist in coordination & scheduling of all maintenance and exterior operations staff to ensure that all home issues identified are fully and efficiently resolved.

  • Assess maintenance and exterior issues reported by homeowners, guests, and colleagues.

  • Apply critical thinking skills to understand available resolution paths and determine the best course of action.

  • Schedule field staff; coordinate and manage satisfactory resolution of issues by in-house teams and 3rd party vendors.


  • Through sound decision making and attention to detail, drive high levels of guest and homeowner satisfaction by providing thorough oversight to the remedy of reported issues.

  • Creation of value for homeowners, benefitting from the application of sound judgment in problem solving and practical solutions.

  • Efficient use of resources [internal and external] to prevent or resolve issues at all vacation homes.


  • Strong organizational and decision making skills.

  • Able to exhibit autonomy and resourcefulness in regard to determining how to handle tasks and how to organize and improve processes.

  • Capable in providing empathetic and responsive service to internal and external customers.

  • Experience working in the trades, coordinating the delivery of field services in a planful, consistent manner.

  • Able to engage directly and tactically with members of the maintenance, landscaping, and cleaning staff; familiarity with building and landscaping industries terminology; adept managing 3rd party vendor partners.

  • Comfortable working under pressure with shifting priorities; able to multitask and use creativity to solve immediate problems; prepared to tackle any job..

  • Effective internal and external collaboration and relationship building. 

  • Able to engage in guest and homeowner communication to coordinate guest and home issue resolution. 


  • Entry to Mid-Level Position 

  • Full Time/Year Round 

  • Salaried compensation - commensurate with skill and experience

  • Health Insurance

  • 401K with Employer Matching

  • Paid Time Off and Paid Holidays Off

Why work at Del Mar?

Del Mar Vacations is a veteran owned and operated company, the fastest-growing company on Cape Cod, and #2 in Massachusetts (Inc 5000 2020 ranking). We specialize in providing hotel-quality amenities for guests as well as comprehensive property management services for homeowners.  We currently manage homes from Dennis to Provincetown and as our business expands, we are seeking to grow our team and geographical presence.

By joining Del Mar Vacations, you'll be surrounded by a passionate, hardworking, smart, motivated team focused on superior problem solving and service. Everyone is an achiever and goes the extra mile to do things the right way. We are the winners of Cape Cod Times Best Overall Place to Work for 2019 and 2020. Our mission is for guests and homeowners to have the best service experience possible - and to maintain our hard-earned industry service awards. 


Think you would be a good fit? We would love to hear from you!  Please submit your resume and cover letter with salary requirements to


Position Type: Full-time,Year-round